Common questions and support documentation

• Registration guide for parents and guardians
• Parent/guardian FAQ
• How does my student over the age of 18 create an account?
• Upcoming Webinars and Office Hours
• How do I register personnel to be tested using links and codes?
• How do I reflex test with PCR?
• How to package pooled specimens for the lab
• Onboarding Webinar Training and Resources
• What supplies do I need to set up a test site?
• A note on consent from DESE and DPH

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• Where Are the Project Beacon Test Sites Located?
• How To Schedule A Test
• How To Make An Account
• How Long Does It Take To Get My Results?
• What Are Testing Site Hours?
• How To Contact Project Beacon
• How Can I Get My Test Report?
• How to Create Multiple Profiles
• How Will I Know When My Test Results Are Available?
• What Does An Incomplete Test Mean?

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• How do I upload a roster (for pooling or symptomatic BinaxNOW)
• How to Get Consent for a New Patient or a Patient with an Incomplete Profile
• How to Enter Results
• How to Check In a Patient Without an Appointment
• How to Conduct a Test for a Patient Who Has Already Received a Test
• How to Set Up a Schedule
• How to Check In a Patient With an Appoinment
• Adding administrative users as an owner