Troubleshooting
- What do alerts like "Activation Pending" and "Not Cleared" in my roster mean?
- How do I create an account for administrative use?
- How do I register personnel to be tested using links and codes?
- How do I upload a roster (for pooling or symptomatic BinaxNOW)
- How do I add a single patient profile to an organization?
- How do I get consent for a patient with an incomplete profile?
- How do I create and use personnel groups?
- How do I perform a pooled test?
- How to package pooled specimens for the lab
- How do I view results from a pooled test?
- What does my pooled result mean?
- How do I reflex test with Rapid Antigen (Binax) Test?
- How to set up Dymo printer for PCR reflex testing
- How to package PCR reflex specimens for the lab
- How do I resend an account activation link?
- How do I download test site results?